An anonymous phone-bank worker at Britain's Department of Work and Pensions describes the cruel system under which call are handled, designed to purge the faintest hint of sympathy and to likewise deny callers access to basic, vital information without which their benefits will not be approved, or can be terminated. The DWP is who you call if you've been widowed and need help caring for your children, or when you get a cancer diagnosis, or when your organs fail. (more…)
